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Privacy Policy

Effective Date: May 6, 2026

Last Updated: May 6, 2026

Designated Privacy Officer: Anjanetta Hondras

1. Statement of Intent

A&G Personal Home Care Services (“the Agency”) is committed to protecting the privacy and dignity of our clients and website visitors. This Privacy Policy governs the manner in which the Agency collects, uses, maintains, and discloses information collected from users of the website.

2. Collection of Personally Identifiable Information (PII)

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features, or resources we make available. Users may be asked for:

 

  • Full Legal Name and Primary Contact Information.

  • Emergency Contact Designation (Names and Phone Numbers).

  • Geographic Data for service area verification.

  • Financial information for the purpose of service retainer and payment.

3. Non-Medical Data & HIPAA Compliance Statement

While A&G Personal Home Care Services provides non-medical companionship and respite care, we adhere to the spirit of the Health Insurance Portability and Accountability Act (HIPAA) regarding the confidentiality of client routines and personal preferences. We do not collect, store, or transmit Biometric Data (including face-ID or fingerprints) through this digital platform.

4. Third-Party Financial Processing

All financial transactions are facilitated through Square, a secure third-party payment processor. A&G Personal Home Care Services does not store, see, or retain full credit card numbers or bank account details on our web servers. All data processed via Square is subject to their specific PCI-DSS compliant security standards.

5. Web Browser Cookies and Tracking

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.

6. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, and transaction information. Internal access to client data is strictly limited to Agency Ownership (Anjanetta Hondras and Genee Chappell).

7. Changes to This Privacy Policy

A&G Personal Home Care Services has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.